Refund Policy

1. Overview

At Arowva Development, we are committed to delivering high-quality software solutions. Due to the custom and time-intensive nature of software development services, our refund policy reflects the costs incurred at each stage of the project lifecycle.

By engaging our services, you agree to the terms outlined in this Refund Policy. This policy should be read alongside our Terms and Conditions.

2. Deposits

Most projects require a deposit to commence work. Deposit refund eligibility depends on the stage at which a cancellation request is made:

• [DEPOSIT_REFUND_RULE] — e.g., "Deposits are non-refundable once the discovery and planning phase has commenced."

Note: Update the above placeholder with your actual deposit refund rule after review with your legal advisor.

3. Cancellation Before Work Starts

If you cancel a project before any work has commenced and within [REFUND_ELIGIBILITY_PERIOD] of signing the Project Agreement:

• You may be eligible for a full or partial refund of any amounts paid, less any administrative costs already incurred.

Cancellation requests must be submitted in writing to support@arowva.com.

4. Cancellation After Work Has Begun

If you cancel after project work has commenced, the following applies:

• [CANCELLATION_RULE] — e.g., "Payment is due for all work completed to the date of cancellation. No refund will be issued for completed work."

We will provide an account of all work completed along with any applicable invoice for outstanding amounts.

5. Milestone Payments

For projects structured around payment milestones:

• Milestone payments are generally non-refundable once the associated milestone deliverables have been provided and accepted.
• If a milestone deliverable does not substantially conform to agreed specifications, we will remedy the issue at no additional cost within a reasonable timeframe.

6. Completed Deliverables

Once a deliverable has been completed, delivered, and accepted by the client, no refund is applicable for that deliverable.

If a delivered product contains defects, please refer to the warranty terms in our Terms and Conditions for remediation options.

7. Non-Refundable Third-Party Costs

The following are strictly non-refundable once incurred on your behalf:

• Domain name registration or renewal fees
• Third-party software licences or subscriptions
• Cloud hosting or infrastructure costs
• API or integration fees paid to external providers
• Any other third-party costs specifically incurred for your project

8. Refund Request Process

To submit a refund request:

1. Email us at support@arowva.com with the subject line: "Refund Request – [Your Project Name]"
2. Include your name, company (if applicable), project details, and reason for the request
3. We will acknowledge your request within [ACKNOWLEDGEMENT_PERIOD] business days
4. A decision will be communicated within [DECISION_PERIOD] business days

9. Processing Timeline

Approved refunds will be processed within [REFUND_PROCESSING_DAYS] business days of approval. Refunds are issued via the original payment method unless otherwise agreed.

10. Exceptional Circumstances

In exceptional circumstances — such as significant failure to deliver due to factors solely within our control — we may consider refund arrangements outside of this standard policy at our sole discretion. Please contact us to discuss your situation.

11. Contact

For refund enquiries or disputes:

Arowva Development
Email: support@arowva.com
Address: Madhava Reddy Colony, Gachibowli, Wipro SEZ Parking Route, Serilingampalli, Telangana 500032, India

This policy is a template and should be reviewed by a qualified legal or financial professional before publication. All [PLACEHOLDER] values must be replaced with accurate business-approved figures.